Lakewood Ranch’s Community Engagement Platform Wins Award

September 18, 2024 | Lakewood Ranch

Lakewood Ranch and leading proptech firm Cecilian Partners are thrilled to announce that the recently launched resident lifestyle platform, Customer Blueprint, has been awarded the PropTech Breakthrough Residential Platform of the Year. Lakewood Ranch, the nation’s top-selling multi-generational master planned community, was the first to launch and actively collaborate in the design of the groundbreaking platform.

Customer Blueprint elevates the resident experience by providing an all-in-one, integrated digital solution for community management and resident engagement. Lakewood Ranch was instrumental in shaping the platform and ensuring it met the needs of modern residents and community managers.

“Lakewood Ranch is expansive and offers a wide array of amenities and a vibrant events calendar,” said Sandy Shahinian, vice president of sales and marketing for Lakewood Ranch Communities. “Customer Blueprint has played a key role in making the vibrant lifestyle at Lakewood Ranch even more accessible, strengthening connections among residents and enriching the sense of community.”

Part of Cecilian’s proprietary Residential OS, Customer Blueprint gives residents seamless access to all aspects of community living, from event tickets to facility reservations and amenity details. As a centralized hub, the platform consolidates community management tasks, streamlines communications, and provides real-time insights into resident behavior, allowing communities like Lakewood Ranch to make data-driven decisions that continually improve the resident experience.

The PropTech Breakthrough award highlights Cecilian Partners’ dedication to propelling the future of community development technology and emphasizes Lakewood Ranch’s role as a pioneer in adopting and helping design this game-changing platform. Together, the companies are redefining what it means to foster a connected and thriving residential community.

“Lakewood Ranch has always been a leader in innovation and resident experience, making it a natural partner for bringing Customer Blueprint to life,” said Philip Worland, co-founder and chief product officer at Cecilian Partners. “The team’s insights and feedback, combined with real users in the platform, helped us develop a product that can scale across the industry and sets a new standard for resident engagement.”

Since launching in February, Customer Blueprint has seen rapid adoption within Lakewood Ranch, with over 4,000 residents and 1,500 non-residents already registered. The platform’s user-friendly interface and dynamic capabilities have made it a critical tool in managing one of the country’s most complex and successful master planned communities.